Question 1

How do I access my membership subscription?

Accepted Answer

Look at the top of the page. Left side for Essential membership (all access to video tutorials) right side Surprise membership (surprise gifts every month)

Question 2

Can I download my tutorials?

Accepted Answer

No, all videos are only viewable on the website.

Question 3

I didn't get an email after I purchased a single edit tutorial, what do I do?"

Accepted Answer

You will not receive an email after purchasing a tutorial as they are viewable online. If you require an invoice please contact me (javascript:void(0))and I will happily send you an invoice.

Question 4

How long do I have to download my digital products?

Accepted Answer

You have 30 days. But do not worry. If it has been longer than 30 days just send me your order number and I will resend your products.

Question 5

How much do you charge for editing services?

Accepted Answer

It all depends on the work you want doing, it is anything from £4.50-£15. Just ask and I will happily help.

Question 6

Where do I view my individual tutorials I purchased?

Accepted Answer

Make sure you are signed in and go to the edit tutorials page, click on your purchased tutorial and you will be able to view it

Question 7

Do I need to buy any single tutorials with the essential subscription?

Accepted Answer

No! ALL tutorials are included in the subscription

Question 8

How do I use the actions?

Accepted Answer

Head to the actions page and scroll down, there is a short tutorial showing you how.

Question 9

How do I view which tutorials are included in the essential membership subscription?

Accepted Answer

Go to the edit tutorials page (javascript:void(0))! All of the tutorials that appear there are included in your subscription.

Question 10

Do I need to purchase any actions to watch the tutorials?

Accepted Answer

NO! The only action you will need is the perfect soft skin action which is free to download using the code SSPGIFT.

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